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Section 1 Basic Math

Question 1

A patient is adjusted and based on their insurance the charge is $30.00. The patient is responsible for 20% of the charge. How much does the patient owe?

Question 2

If one unit of therapy equals 15 minutes, how many minutes is 3 units?

Question 3

A patient has an adjustment with an insurance charge of $34.17, a re-exam with an insurance charge of $40.00, and a therapy charge of $50.00. The patient is responsible for 10% of all charges. How much does the patient owe?

Question 4

A patient's total bill is $185.00. They make a payment of $47.50. What is the remaining balance?

Question 5

Your office sees 28 patients before noon and 20 patients after noon. Of those, 25% are new patients. How many new patients were seen that day?

Question 6

An office orders supplies totaling $212.80. They receive a 15% discount. What is the final cost after the discount?

Section 2 Reading Comprehension

Read the passage below carefully, then answer the questions that follow.

Office Policy Excerpt:

New patients are required to arrive at least 10 minutes before their scheduled appointment time to complete or update their intake paperwork. If a patient arrives fewer than 10 minutes before their appointment, the front desk staff should inform the patient that their appointment may need to be shortened or rescheduled, at the provider's discretion. New patients must bring a valid photo ID and their insurance card. Co-payments are collected at the time of service.

Question 7

How many minutes before their appointment must a patient arrive?

Question 8

What two items must a new patient bring to their appointment?

Question 9

According to the passage, when are co-payments collected?

A) Before the appointment is scheduled B) At the time of service C) After the patient receives their insurance statement D) Within 30 days of the appointment

Section 3 Reasoning & Judgment

Question 10

A patient calls in a frustrated tone and says the office made a billing error on their account. What is the best first response?

A) Tell the patient they are wrong and that all bills are accurate B) Put the patient on hold without explanation while you find the billing manager C) Apologize for their frustration, let them know you want to help, and ask for their account information so you can review it D) Tell the patient to call back when the billing specialist is in

Question 11

You are checking in patients and notice the waiting room is getting full. Two patients have been sitting for over 30 minutes without an update. What should you do?

Question 12

Which of the following lists is in correct alphabetical order by last name?

Question 13

A patient checks in at the front desk and hands you their paperwork. While you are entering their information into the computer, the phone rings. At the same time, another patient walks up to the desk and says they have been waiting and wants to know how much longer it will be. How do you handle this situation?

Question 14

A coworker asks you to cover a responsibility that is not in your job description and you are unsure how to do it. What is the most professional course of action?

A) Refuse and tell them to find someone else B) Attempt it without asking for help so you don't seem incompetent C) Let your coworker or supervisor know you're willing to help, ask for a quick walkthrough, and confirm the task is done correctly D) Ignore the request and hope someone else handles it

Section 4 Typing Accuracy

Type the passage below exactly as written, including punctuation and capitalization. Click Start Timer when ready. The timer begins when you start typing. Try to type as quickly and accurately as you can.

Good morning, thank you for calling our office. My name is Sarah, how may I assist you today? If you are calling to schedule a new patient appointment, please have your insurance information and a photo ID ready. Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. We look forward to seeing you soon!

Timer will begin when you click Start.

Section 5 Basic Computer Knowledge

Question 15

Which keyboard shortcut is used to copy selected text on a Windows computer?

A) Ctrl + V B) Ctrl + C C) Ctrl + X D) Ctrl + Z

Question 16

You accidentally delete a paragraph from a document. What is the quickest way to get it back?

A) Close the document without saving and reopen it B) Press Ctrl + Z to undo C) Press Ctrl + S to save first D) Restart the computer

Question 17

A patient's information is stored in a spreadsheet. You need to find a specific patient whose last name is "Hernandez." Which feature in Microsoft Excel or Google Sheets would help you find them most quickly?

A) Scroll through every row manually B) Use Ctrl + F (Find) to search for "Hernandez" C) Print the spreadsheet and highlight the name D) Delete all other rows until only Hernandez remains

Question 18

You receive an email that asks you to click a link to "verify your login credentials" for your office's scheduling software. The email address looks unusual. What should you do?

A) Click the link and enter your credentials to be safe B) Forward the email to all your coworkers C) Do not click the link. Report it to your supervisor or IT contact as a potential phishing attempt D) Reply to the email asking if it is real

Question 19

In your own words, briefly describe what you would do if your computer froze while you were in the middle of updating a patient's record.

Front Desk & Administrative Aptitude Assessment

Assessment Submitted